AUTOMOTIVE INDUSTRY

Accumulated know-how and experience since 1992

new vehicles

  • Management and evaluation of objectives and bonuses
  • Commercial campaign audits
  • Commercial practices audit
  • Assessment tool for commercial management
  • CRM analysis
  • Control and management of investments in marketing and advertising
  • Management of promotional and incentive-based programmes
  • Mystery Shopping
  • Video Mystery Shopping
  • Mystery Calling
  • Improved client quality processes during the sale of NV

after-sales

  • Warranty management and auditing
  • Activity and services specific assessment
  • Management of reorganisation campaigns
  • Management of promotional programmes and after-sales incentives
  • After-sales marketing
  • Management and evaluation of objectives and bonuses
  • Management of “back to garage” programmes
  • Substitute vehicle management
  • Mystery Shopping Service
  • Video Mystery Shopping Service
  • Mystery Calling
  • Improved client-service quality processes

network development

  • Standards auditing
  • Programme management and systems relating to organisation, services and resources
  • Implementation and assessment of corporate image
  • Sub-networks: corporate image, standards and processes
  • Contract management and monitoring
  • Prospection and selection of dealers and Technical Services
  • Management and evaluation of objectives and bonuses

second-hand vehicles

  • Programmes for second-hand vehicles
  • Management and evaluation of objectives and bonuses
  • Auditing of commercial campaigns for second-hand vehicles
  • Management of systems base d on qualitative criteria and variable margins
  • Management of promotional and incentive-based programmes
  • Mystery shopper for sales. Mystery Shopping
  • Mystery caller for appointments. Mystery Calling
  • Improvement of client quality processes

administration and finance

  • Implementation of programmes and systems related to organisation, operation and services
  • Management of financial and operational data to be obtained from dealers
  • Management and monitoring of contract compliance

parts, accessories and equipment

  • Management and auditing of commercial activity regarding original spare parts and accessories
  • Warehouse management
  • Management and evaluation of objectives and bonuses
  • Mystery Shopping
  • Management of promotional and incentive-based programmes
  • Parts traceability auditing

marketing

  • Management and monitoring of investments in network marketing and advertising
  • Management of marketing plans to distributors
  • Management and evaluation of objectives and bonuses

customer quality

  • Mystery Shopping
  • Mystery Service
  • Management and evaluation of objectives and bonuses
  • Competitor Mystery
  • Improvement in sales processes
  • Improvement in after-sales processes
  • Client satisfaction assessment